Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
All returned products must
- Be received by MilcasaStore in PERFECT UNOPENED ORIGINAL manufacturer package.
- Be in UNUSED condition.
- Pass inspection upon receipt for 7 business days from the day of receipt of goods.
- Returned items will be subject to a handling/restocking charge of 25% of all returns.
Customers who return items that originally qualified for free shipping will receive a credit minus the restocking fee and minus the initial cost of shipping for that item. All returns and exchanges must be shipped back using a trackable and insured shipping method, such as UPS or FedEx, at the expense of the sender. It is strongly recommended that you declare value when returning material to us that is worth more than $100, as most carriers will not cover losses over that amount without additional insurance. Please note that all returns with visible damage to the shipping box or product package will be rejected upon receipt.
There are certain situations where only partial refunds are granted.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Non Refundable
- Special order is not refundable.
- Custom-made products are not refundable.
- Made-to-order products are not refundable.
- Clearance items are not refundable.
- Damaged (scratched) items are not refundable.
Shortages and Claims
- Buyer must inspect delivered products and report claims for defects, damages, missing products, or receipt of wrong products that are discoverable on a visual inspection within 48 hours of delivery, or the product will be deemed irrevocably accepted, and such claim will be deemed waived.
- Freight damages or shortages must be reported to the carrier upon receipt of the product.
- All missing packages must be reported within 30 days after the purchase has been made.
- All packaging materials must be saved, as it may be a requirement of the carrier for processing a claim
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at milcasastore@gmail.com or support@milcasastore.com
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@milcasastore.com and send your item to Milcasa Store.
MILCASA
Order# MS- SO- xxxxx
6729 Finamore Cir.,
Lake Worth, FL 33467
United States
Shipping
To return your product, you should mail your product to MilcasaStore,
MILCASA
Order# MS- SO- xxxxx
6729 Finamore Cir.,
Lake Worth, FL 33467
United States
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
This return policy is effective January 01, 2020, and is subject to change without notice.