Shipping policy
Shipping Time
Most orders will ship the next business day except for special orders. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Sample Store or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Shipping Charges
| Shipping | Return | |
| United States (Ex. Hawaii, Puerto Rico, Alaska) | FREE on Most Items | The customer will be responsible for shipping cost coverage for returns. |
| Hawaii, Puerto Rico, Alaska | $50 USD | The customer will be responsible for shipping cost coverage for returns. |
| Canada | $30 USD | The customer will be responsible for shipping cost coverage for returns. |
| Mexico | $50 USD | The customer will be responsible for shipping cost coverage for returns. |
| Rest of world | Please contact us for shipping costs to your country. |
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Wrong address disclaimer
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at support@milcasastore.com if you believe you have provided an incorrect shipping address.
Fees
Most of our products qualify for free shipping within the US. However, heavy items, items over 71" in length, and doors are subject to shipping fees.
Ordering a product outside the United States, you may have to pay import taxes, customs duties. These charges are separate from your shipping fee, and you will be billed directly from the carrier of your choice. The tax-free amount and the tax fees depend on your country's tax legislation. To find out if the order will be taxed, contact your country's Ministry of Finance. We are not responsible for taxes or additional fees outside the United States.
Returns
By placing an order at the Milcasa Store, you are responsible for the cost of return shipping back to the Milcasa Store. Please refer to our Refund Policy for further information on how to make a return.
Lost/Stolen Packages
Milcasa Store is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at support@milcasastore.com.